Frequently
asked
questions

Applicants

How do I apply for a UONL programme?

UONL prefers that applications for undergraduate programmes are made through our online admissions portal.

Does UONL offer accommodation?

UONL does not have any accommodation of its own. Please view our Accommodation page. 

How do I Pre-Enrol at UONL?

Watch this video for a step by step guide on how to complete your pre-enrolment task.

Finance

Am I eligible for Student Finance?

You can apply for a Tuition Fee Loan through Student Finance England; please refer to the website www.gov.uk/student-finance to check deadlines and eligibility.

How do I pay my tuition fees?

Payments can be made online on VLE in ‘My Accounts’. Alternatively, fees can be paid in person by credit or debit card (Visa or MasterCard) at the iCentre, or by bank transfer (quote Full Name and UONL ID in the reference).

Please note that we do not accept American Express.

When do I receive my Student Finance?

We confirm attendance and registration by submitting an electronic file to the SLC. We do this daily and include all fully enrolled students whose student loan information is available to the University. This ensures that students’ registration and attendance are confirmed automatically and as soon as possible, in most circumstances within 24 hours of the information becoming available. You are a fully registered student once you have attended your first class of teaching; this applies to both new and returning students.

Once the steps above have been completed, tuition fees are paid directly to the university and we apply these to your university account. Your maintenance loan is paid into your nominated bank account. Possible reasons for not receiving payment include: you have not supplied your NI number to the SLC or that you are not fully enrolled at the University.

I’ve attended but have not received my payment within the timeframe, what do I do?

Please email the finance team at finance@london.northampton.ac.uk to see whether your registration has been sent to SLC. If it has been sent, contact SLC 0300 100 0607 to enquire when the payment will be transferred to you.

What is an SSN?

SSN stands for Student Support Number, generated by SLC. This is in addition to the Customer Reference Number (CRN) issued to you; both are separate numbers serving a different purpose. To obtain your personal SSN, you may log online to your Student Finance account and download your entitlement letter under the ‘documents’ tab and then by clicking on ‘entitlement letter’. The SSN will be under a bar code on the payment schedule letter. Alternatively, you may contact SLC directly and the phone operator will be able to provide your SSN.

UON must have a record of your SSN in order for your registration to be confirmed.

What if I changed my programme name during the academic year, how do I notify SLC?

UONL will submit a change of circumstance notifying them of the change in programme name, you do not need to do anything from your end unless notified by SLC.

I’ve applied for childcare fees and have not received it, what do I do?

Please contact the Finance team to enquire whether an attendance confirmation was sent to SLC: finance@london.northampton.ac.uk. If you continue to have issues contact Student Finance directly as Student Finance may require additional documentation.

SLC is causing delays on my application, what do I do?

UONL will not be able to do anything to speed up the process as the assessment is carried out at SLC. However, as SLC is a government organisation, you may contact your local MP to acquire further assistance. In addition, you may contact SLC on a regular basis to check the progress of the application and to see if there is anything else they may need from you.

I’ve applied for a Tuition Fee Loan at the start of the programme, do I need to re-apply again in the subsequent academic years?

Yes, you are required to re-apply again in each academic year. However, the process is different for a continuing student. You simply log on to your Student Finance account, and click ‘Apply for xx/xx (refers to academic year)', then follow the on-screen instructions. Please ensure you read and complete the form carefully to prevent further delays. We would advise you to apply as early as possible.

I wish to withdraw from the programme, how will my finance be affected?

Please refer to ‘Student Finance Leaflet’ which can be obtained by contacting Finance team: finance@london.northampton.ac.uk.

What are UONL's bank account details?

Bank name: Barclays Bank

Bank address: UK banking, 1 Churchill Place, London E14 5HP

Bank swift ID: BARCGB22

Account name: LCA Education Limited

Account number: 53874265

Sort code: 20-00-00

Bank IBAN: GB 16 BARC 2000 0053 8742 65

What are the tuition fees?

UK Full-time fee: £9,250 per annum

All UONL programmes are eligible for student finance through Student Finance England.

How will my government funded benefits be affected by becoming a student?

The following benefits will be reduced if you are studying full-time: 

  • Universal credit
  • Housing benefit
  • Income support
  • Jobseekers allowance
  • Council Tax Benefit
  • Carer’s allowance

 If you are working, you may still be eligible to claim: 

  • Working tax credit (if you are on a low income)
  • Child tax credit

 Some students may be exempt from benefit reductions; for a full explanation of eligibility and exemptions please visit Turn2Us.org.uk.

 If you are a student with a disability you may be eligible for disability related benefits.

 For further information on eligibility for benefits as a student, please visit the websites linked below:

Welfare

What support can I get if I have a disability or long term illness?

In accordance with our duties under the Equality Act, we provide reasonable adjustments that meet the needs of disabled students; remove or minimise disadvantages otherwise resulting from the disability; and encourage students to participate in University life and succeed in their studies.

In order to correctly assess your needs and to put in place appropriate adjustments, our University requires appropriate supporting evidence of the impact of your disability.

What evidence should I provide?

Depending on your disability/health condition your evidence could be:

  • A letter from your GP/Hospital
  • An Educational Psychologists report
  • A Study Needs Assessment
  • Form 8 detailing previous reasonable adjustments
  • Evidence should be no more than 5 years old. It should be signed by your GP/Hospital/Needs Assessor depending on where your evidence is from. Your evidence needs to detail your disability/health condition, how this may affect you in the university environment and what support you may benefit from.

How do I apply for Disabled Student Allowance (DSA)?

Step 1: 
Go to: www.gov.uk/disabled-students-allowances-dsas

Step 2: 
Select the ‘how to apply’ tab. If you are a full time student you can choose whether you apply online or with the paper form.

Step 3: 
If you decide to apply online you will need to login to your student finance account. Or if you decide to apply using the paper form you will need to download this by clicking on ‘DSA paper application form’

If you are haven’t applied for student finance yet, or you are a part time or postgraduate student you will need to complete the DSA1 form.

If you have already applied for student finance but not for DSA then you will need to complete the DSA slim form.

Please note that you will need to send evidence of your disability to Student Loans Company when you apply for DSA. You may also be required to have a study needs assessment to determine the support that you require.

If you have any questions regarding this you can contact the Welfare Team at DisabilityandInclusion@london.northampton.ac.uk or call 020 3861 6700.

How do I contact the Welfare Team?

You can contact us by emailing: DisabilityandInclusion@london.northampton.ac.uk or calling 020 3861 6700. You can also request a meeting with the Welfare Team at the Information Centre.

myUONL

How do I use the myUONL app?

Please download our guide on how to use the myUONL app. This will give you all the information you need to know as a user.

Timetable/Programmes

Where can I access my timetable?

You can view your timetable by clicking on the 'My Timetable' tab on the VLE.

I want to change my programme. What should I do?

You will be required to complete a Change of Programme Form which can be found on the Services tab on the VLE. Please note that you will also need to write a personal statement explaining the reason(s) for wishing to change your programme. Change of programme requests are constrained by what is permissible in the Academic Regulations.

Printing

Are there printing/photocopying facilities available at UONL?

Students can top up their Attendance Card in order to use the printing/photocopying facilities available at UONL. Printing/Photocopying costs 0.05p per sheet with a minimum top up of £2.00. Scanning is free of charge and will be sent as a PDF file to your registered e-mail address.

Assessment

I am having trouble logging into Turnitin. What should I do?

If you are having trouble logging in to your Turnitin account, you can follow these steps:

  1. Click on ‘reset password’
  2. Enter your email address and your last name or UONL ID Number (which is on your UONL ID card).

Please note that all students should have been issued their log in details. If a module does not appear in your Turnitin account, please email faculty@northampton.ac.uk stating your ID number and the module that is missing.

The Board of Examiners has decided that I am required to be discontinued with immediate effect. What does this mean?

To be withdrawn from the programme with immediate effect means that you have not passed enough credits during the year and therefore cannot be allowed to progress to the next stage of study or to graduate. This means that you are not being allowed any further reassessment opportunities and that you have failed the programme. We will inform you as to whether you are still eligible for an exit award such as a Diploma or Certificate of Higher Education, or PG Diploma or Certificate.

You can contact a Student Advisor if you need further advice or support as to what you can do once you have been withdrawn.

I want to know when my Transcripts and Certificates are ready for collection.

A notification of when your Transcripts and Certificates are ready to be collected will be emailed to you. If you require a certificate to be sent to an overseas address you must make this request via email to icentre@london.northampton.ac.uk. You will then be requested to send your address and make the payment via the “VLE” online payment method. Please note that transcripts take approximately 1 month to arrive after the Awards Board has published results and certificates up to 2 months after transcripts have been issued.

Where and how do I submit my assignments?

Assignments must be submitted on the day of the deadline by 2pm online on Turnitin (electronic copy) to the correct module element class link.

If you have any difficulties uploading your work to Turnitin, please ensure that you are following the Turnitin Submission Guide correctly and if you experience further issues please contact icentre@london.northampton.ac.uk.

Am I automatically going to be given the chance to be reassessed if I fail a single module?

In most cases, re-assessment in a single module will be offered in compliance with the ‘UONL Assessment Regulations’.

I'm having personal problems and I cannot complete my assessment?

If you are facing personal circumstances that you believe are affecting your ability to complete your work then you can seek advice from our Student Advisers at the Information Centre. All Information Centre staff are Student Advisers and they will be able to detail your options.

I want to get in contact with someone about my results, how should I go about this?

For feedback on your assignments, you will need to refer to the feedback located on your Turnitin. For exam feedback, please email icentre@london.northampton.ac.uk.

Attendance

I lost my attendance card, how do I get a new one?

If you have lost your attendance card you will need to purchase a new one for £5 from the Information Centre.

How do I know if my attendance has been recorded?

It is your responsibility to ensure that your attendance is recording accurately. You should check your attendance frequently on VLE.

To ensure your card is recording your swipes you will need to ensure that as well as a beep the lights change to flash only green.

If no flash occurs then your card may have a technical error and should be checked at the Information Centre as soon as possible.

What happens if I forget my attendance card?

If you have forgotten or misplaced your attendance card you can purchase a temporary card from the Information Centre. A temporary card costs £2 and is only active for one day. Temporary cards must be returned to the Information Centre after you have swiped out of the main doors at the end of the day.

The card is deactivated at the end of the day and will not record any further attendance even if it is swiped.

What happens if I forget to swipe into my class?

If you forget to swipe into class you will be marked absent because without this record or with only your swipe out we cannot ensure you attended the correct class on time.

My Attendance does not look right? Ask yourself these questions below:

View our attendance guide here.

Have you been tapping in on time?

If you swipe after 10.30am you will be marked absent as classes start at 10.00am.

If you swipe before 1.30pm into your afternoon class you will be marked absent as this is still during the morning period.

If you swipe after 2.30pm you will be marked absent as classes start at 2.00pm.


Did you swipe into the wrong room?

If you do not swipe according to your timetabled classes then you will be marked absent, unless your lecturer has changed the scheduled classroom.


Did you tap in with a different card or your wallet?

Other cards such as Oyster Cards, Contactless Bank Cards and UONL Cards can all cause card clash. This means although the card may beep when it is swiped, the swipe will not be recorded. As this is not a technical issue it cannot be amended, so ensure that you always swipe your Attendance Card away from any other cards.


Has your class been moved to a different location?

The Attendance Department are usually informed of such changes, however if you believe there is an issue then get in touch to inform us of the change, citing the lecturer, class, module and group.

Student Benefits

How can I apply for an NUS card or for Unidays discount?

NUS and Uni-days applications are both online. Guides on how to apply can be found in the pouches near the Information Centre.
Apply online for NUS Extra by clicking here. Apply online for Unidays by clicking here.

How do I apply for a student Oyster Card?

You need to apply directly on the Transport for London website.

What do I do if I need an academic reference letter?

It is not compulsory for a lecturer to provide a student with a reference and this will be at their discretion. A reference can be requested by sending the lecturer an e-mail. 

Alternatively, a general reference letter can be requested by sending an e-mail to icentre@london.northampton.ac.uk.

How do I request a letter?

You will need to apply for a letter via VLE by clicking on the 'My Letter Requests' tab. You will then have the option to choose the appropriate letter from the list provided.

Letters will be posted by second class post unless you specify that you wish to collect the letter from the Information Centre in the Additional Details box.

How can I apply for a student railcard?

You can follow our guide on applying for a student railcard here.

How can I download Microsoft Office?

You can follow our guide on downloading Microsoft Office here.

What is Student Beans?

Student Beans similarly provides discounts both online and in stores. Like both UNiDAYs and NUS you can make an account online in order to utilise the discount.

Please refer to the website for all student discounts, offers, deals and vouchers www.studentbeans.com/uk

What is SCONUL and Am I eligible to join?

The SCONUL Access scheme allows students to use other libraries that also belong to the scheme. If you are a full time undergraduate student with UON you potentially have access to the libraries of up to 172 other institutions. This means that you will have a breadth of academic work in a range of locations and online.

As a member of UONL you are eligible to use the SCONUL Access scheme.

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