Frequently
asked
questions

UONL prefers that applications for undergraduate programmes are made through our online admissions portal.

UONL does not have any accommodation of its own. Please view our Accommodation page. 

Watch this video for a step by step guide on how to complete your pre-enrolment task.

You can apply for a Tuition Fee Loan through Student Finance England; please refer to the website www.gov.uk/student-finance to check deadlines and eligibility.

To make a payment please visit our Finance Payment Portal Finance Payment Portal | UON (northampton.ac.uk)

We confirm attendance and registration by submitting an electronic file to the SLC. We do this daily and include all fully enrolled students whose student loan information is available to the University. This ensures that students’ registration and attendance are confirmed automatically and as soon as possible, in most circumstances within 24 hours of the information becoming available. You are a fully registered student once you have attended your first class of teaching; this applies to both new and returning students.

Once the steps above have been completed, tuition fees are paid directly to the university and we apply these to your university account. Your maintenance loan is paid into your nominated bank account. Possible reasons for not receiving payment include: you have not supplied your NI number to the SLC or that you are not fully enrolled at the University.

Please email the finance team at finance@london.northampton.ac.uk to see whether your registration has been sent to SLC. If it has been sent, contact SLC 0300 100 0607 to enquire when the payment will be transferred to you.

SSN stands for Student Support Number, generated by SLC. This is in addition to the Customer Reference Number (CRN) issued to you; both are separate numbers serving a different purpose. To obtain your personal SSN, you may log online to your Student Finance account and download your entitlement letter under the ‘documents’ tab and then by clicking on ‘entitlement letter’. The SSN will be under a bar code on the payment schedule letter. Alternatively, you may contact SLC directly and the phone operator will be able to provide your SSN.

UON must have a record of your SSN in order for your registration to be confirmed.

UONL will submit a change of circumstance notifying them of the change in programme name, you do not need to do anything from your end unless notified by SLC.

Please contact the Finance team to enquire whether an attendance confirmation was sent to SLC: finance@london.northampton.ac.uk. If you continue to have issues contact Student Finance directly as Student Finance may require additional documentation.

UONL will not be able to do anything to speed up the process as the assessment is carried out at SLC. However, as SLC is a government organisation, you may contact your local MP to acquire further assistance. In addition, you may contact SLC on a regular basis to check the progress of the application and to see if there is anything else they may need from you.

Yes, you are required to re-apply again in each academic year. However, the process is different for a continuing student. You simply log on to your Student Finance account, and click ‘Apply for xx/xx (refers to academic year)', then follow the on-screen instructions. Please ensure you read and complete the form carefully to prevent further delays. We would advise you to apply as early as possible.

Please refer to ‘Student Finance Leaflet’ which can be obtained by contacting Finance team: finance@london.northampton.ac.uk.

UK Full-time fee: £9,250 per annum

All UONL programmes are eligible for student finance through Student Finance England.

The following benefits will be reduced if you are studying full-time: 

• Universal credit
• Housing benefit
• Income support
• Jobseekers allowance
• Council Tax Benefit
• Carer’s allowance

 If you are working, you may still be eligible to claim: 

• Working tax credit (if you are on a low income)
• Child tax credit

 Some students may be exempt from benefit reductions; for a full explanation of eligibility and exemptions please visit Turn2Us.org.uk.

 If you are a student with a disability you may be eligible for disability related benefits.

 For further information on eligibility for benefits as a student, please visit the websites linked below:

• Turn2Us
• National Union of Students
• NI Direct
• Gingerbread

In accordance with our duties under the Equality Act, we provide reasonable adjustments that meet the needs of disabled students; remove or minimise disadvantages otherwise resulting from the disability; and encourage students to participate in University life and succeed in their studies.

In order to correctly assess your needs and to put in place appropriate adjustments, our University requires appropriate supporting evidence of the impact of your disability.

Depending on your disability/health condition your evidence could be:

• A letter from your GP/Hospital
• An Educational Psychologists report
• A Study Needs Assessment
• Form 8 detailing previous reasonable adjustments
• Evidence should be no more than 5 years old. It should be signed by your GP/Hospital/Needs Assessor depending on where your evidence is from. Your evidence needs to detail your disability/health condition, how this may affect you in the university environment and what support you may benefit from.

Step 1: 
Go to: www.gov.uk/disabled-students-allowances-dsas

Step 2: 
Select the ‘how to apply’ tab. If you are a full time student you can choose whether you apply online or with the paper form.

Step 3: 
If you decide to apply online you will need to login to your student finance account. Or if you decide to apply using the paper form you will need to download this by clicking on ‘DSA paper application form’

If you are haven’t applied for student finance yet, or you are a part time or postgraduate student you will need to complete the DSA1 form.

If you have already applied for student finance but not for DSA then you will need to complete the DSA slim form.

Please note that you will need to send evidence of your disability to Student Loans Company when you apply for DSA. You may also be required to have a study needs assessment to determine the support that you require.

If you have any questions regarding this you can contact the Welfare Team at DisabilityandInclusion@london.northampton.ac.uk or call 020 3861 6700.

You can contact us by emailing: DisabilityandInclusion@london.northampton.ac.uk or calling 020 3861 6700. You can also request a meeting with the Welfare Team at the Information Centre.

Please download our guide on how to use the myUONL app. This will give you all the information you need to know as a user.

You can view your timetable by clicking on the 'My Timetable' tab on the VLE. 

Please read our Zoom FAQ's here.

You will be required to complete a Change of Programme Form which can be found on the Services tab on the VLE. Please note that you will also need to write a personal statement explaining the reason(s) for wishing to change your programme. Change of programme requests are constrained by what is permissible in the Academic Regulations.

You can find our VLE guide here.

You can follow our tutorial here.

If you are having trouble logging into VLE, please contact the Learning Resources team by emailing learningresources@london.northampton.ac.uk.

You can follow our tutorial here.

Students can top up their Attendance Card in order to use the printing/photocopying facilities available at UONL. Printing/Photocopying costs 0.05p per sheet with a minimum top up of £2.00. Scanning is free of charge and will be sent as a PDF file to your registered e-mail address.

If you are having trouble logging in to your Turnitin account, you can follow these steps:

1. Click on ‘reset password’
2. Enter your email address and your last name or UONL ID Number (which is on your UONL ID card).

Please note that all students should have been issued their log in details. If a module does not appear in your Turnitin account, please email faculty@northampton.ac.uk stating your ID number and the module that is missing.

To be withdrawn from the programme with immediate effect means that you have not passed enough credits during the year and therefore cannot be allowed to progress to the next stage of study or to graduate. This means that you are not being allowed any further reassessment opportunities and that you have failed the programme. We will inform you as to whether you are still eligible for an exit award such as a Diploma or Certificate of Higher Education, or PG Diploma or Certificate.

You can contact a Student Advisor if you need further advice or support as to what you can do once you have been withdrawn.

A notification of when your Transcripts and Certificates are ready to be collected will be emailed to you. If you require a certificate to be sent to an overseas address you must make this request via email to icentre@london.northampton.ac.uk. You will then be requested to send your address and make the payment via the “VLE” online payment method. Please note that transcripts take approximately 1 month to arrive after the Awards Board has published results and certificates up to 2 months after transcripts have been issued.

Assignments must be submitted on the day of the deadline by 2pm online on Turnitin (electronic copy) to the correct module element class link.

If you have any difficulties uploading your work to Turnitin, please ensure that you are following the Turnitin Submission Guide correctly and if you experience further issues please contact icentre@london.northampton.ac.uk.

In most cases, re-assessment in a single module will be offered in compliance with the ‘UONL Assessment Regulations’.

If you are facing personal circumstances that you believe are affecting your ability to complete your work then you can seek advice from our Student Advisers at the Information Centre. All Information Centre staff are Student Advisers and they will be able to detail your options.

For feedback on your assignments, you will need to refer to the feedback located on your Turnitin. For exam feedback, please email icentre@london.northampton.ac.uk.

Registering your attendance for on-campus or zoom learning is completed through our VLE system. Simply click on the module tile, select either ‘in-class attendance’, then you just need to click on the link to confirm your attendance.

Please note your attendance will be updated ONLY If you click the link on the day of your lesson between the times shown below whilst physically attending the lesson in the classroom:

AM Sessions: between 09:55 – 10:30.

PM Sessions: between 13:55 – 14:30.

(If you join your class after 10:30/14:30, your attendance will not be recorded and you will be marked as absent).

You are expected to join your university classes and zoom webinars on time, so please consider any transportation or internet issues. If you join your class more than 30 minutes after the session begins, you will be recorded as absent. You may be required to meet with your Personal Tutor or Course Leader to discuss your attendance or punctuality. 

Please view our guide here.

NUS and Uni-days applications are both online. Guides on how to apply can be found in the pouches near the Information Centre.
Apply online for NUS Extra by clicking here. Apply online for Unidays by clicking here.

You need to apply directly on the Transport for London website.

You can follow our guide here.

It is not compulsory for a lecturer to provide a student with a reference and this will be at their discretion. A reference can be requested by sending the lecturer an e-mail. 

Alternatively, a general reference letter can be requested by sending an e-mail to icentre@london.northampton.ac.uk.

You will need to apply for a letter via VLE by clicking on the 'My Letter Requests' tab. You will then have the option to choose the appropriate letter from the list provided.

Letters will be posted by second class post unless you specify that you wish to collect the letter from the Information Centre in the Additional Details box.

You can follow our guide on applying for a student railcard here.

You can follow our guide on downloading Microsoft Office here.

Student Beans similarly provides discounts both online and in stores. Like both UNiDAYs and NUS you can make an account online in order to utilise the discount.

Please refer to the website for all student discounts, offers, deals and vouchers www.studentbeans.com/uk

The SCONUL Access scheme allows students to use other libraries that also belong to the scheme. If you are a full time undergraduate student with UON you potentially have access to the libraries of up to 172 other institutions. This means that you will have a breadth of academic work in a range of locations and online.

As a member of UONL you are eligible to use the SCONUL Access scheme.